A MASTER'S THESIS AT THE UNIVERSITY OF BASRAH INVESTIGATED THE ROLE OF CHANGE MANAGEMENT IN IMPROVING THE QUALITY OF MARITIME LOGISTICS SERVICES THROUGH CONTINUOUS IMPROVEMENT
The College of Administration and Economics at the University of Basrah investigated the role of change management in improving the quality of maritime logistics services through continuous improvement - a survey study in Umm Qasr Port.
The thesis presented by researcher Hassan Ali Wahid aims to determine the role of change management in improving the quality of maritime logistics services at Umm Qasr Port through continuous improvement.
The thesis concludes a set of conclusions, the most important of which is that change management is considered an essential element in achieving continuous improvement in the port’s main operations and activities, as well as enhancing the port’s ability to adapt to new challenges and changes in the external and internal environment.